Tracking order

Thank you for shopping at KiraAro. We understand how important it is to know where your package is every step of the way. Below you will find a simple guide to track your order from our store to your doorstep.

How to Track Your Order

Once your order has been processed and shipped, you will receive an email from [email protected] containing your unique tracking number and a link to the carrier's tracking page. Please check your inbox (and spam folder) for this confirmation.

Step-by-Step Tracking Process

  1. Locate Your Tracking Number: Find the 10-20 digit tracking number in the shipping confirmation email sent to you.
  2. Visit a Reliable Tracking Service: Use a third-party tracking platform like 17Track to monitor your package across multiple carriers.
  3. Enter Your Tracking Number: Paste or type your tracking number into the search bar on the tracking website and click "Track."
  4. View Real-Time Updates: The service will display the current status, location, and estimated delivery date of your package.

Recommended Third-Party Tracking Tool

For a seamless tracking experience, we recommend using 17Track. This free tool supports over 700 carriers worldwide and provides detailed shipment updates.

How to use 17Track:

  • Go to 17track.net.
  • Enter your tracking number in the search box on the homepage.
  • Click the "Track" button to see the latest status, including origin, transit points, and delivery progress.
  • You can also download the 17Track app for push notifications on your mobile device.

What to Do If You Haven't Received Your Tracking Email

If you placed an order but haven't received a shipping confirmation with a tracking number within 3-5 business days, please contact us at [email protected]. Our team will verify your order and provide the tracking details promptly.

Important Notes

  • Tracking information may take 24-48 hours to appear after you receive the email, as carriers need time to scan the package into their system.
  • For international orders, tracking updates may be less frequent once the package leaves the origin country. Please allow additional time for customs clearance.
  • If your tracking number shows "delivered" but you haven't received your items, check with neighbors or your local post office. If the issue persists, email [email protected] for assistance.

We hope this guide helps you stay informed about your KiraAro order. Thank you for trusting us with your style!