Refund policy

At KiraAro, we are committed to ensuring your satisfaction with every purchase of our Tops, Shorts, and Skirts. Please review our refund policy below for a clear understanding of your rights and our procedures.

Eligibility for Refunds

To qualify for a refund, items must meet the following conditions:

• Returned within 30 days of the delivery date.
• Unworn, unwashed, and in original condition with all tags attached.
• Free from any damage caused by the customer (e.g., stains, tears, or alterations).

Non-Refundable Items

The following items are not eligible for a refund:

• Items marked as final sale or clearance.
• Intimate apparel or swimwear (for hygiene reasons).
• Items damaged due to improper use or care.

How to Initiate a Refund

Since we do not offer a user center, please follow these steps to request a refund:

1. Email us at [email protected] with your order number and reason for return.
2. Include clear photos of the item (if applicable) to support your request.
3. We will provide a return authorization and shipping instructions within 2 business days.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout. Please note that shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item or defect).

Exchanges

We do not offer direct exchanges. If you wish to receive a different size or color, please follow the refund process above and place a new order separately.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a full refund or replacement, including any return shipping costs.

Contact Us

For any questions or concerns regarding your refund, please email [email protected]. We aim to respond within 24 hours on business days.