Faq

Order & Payment

How can I place an order?
Simply browse our collection of Tops, Shorts, and Skirts, select your desired items and sizes, then proceed to checkout. You will be guided through the payment process.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are processed securely.

Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please email us at [email protected] as soon as possible. We will do our best to accommodate your request.

Shipping & Delivery

What are your shipping options and costs?
We offer standard and express shipping. Shipping costs are calculated at checkout based on your location and the weight of your order. Free standard shipping is available on orders over $75.

How long does delivery take?
Standard shipping typically takes 5-10 business days. Express shipping takes 2-4 business days. Please note that delivery times may vary during peak seasons or due to customs processing.

Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs will be displayed at checkout.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with all original tags attached. Please email [email protected] to initiate a return.

How do I return an item?
Contact us at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Can I exchange an item for a different size or color?
Yes, exchanges are available for size or color changes. Please email us to arrange an exchange. We will process the exchange once the original item is returned.

Product & Sizing

How do I find the right size?
We provide a detailed size guide on each product page. Measure yourself according to the guide and compare with our size chart. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Are the colors in the photos accurate?
We strive to display colors as accurately as possible. However, colors may vary slightly depending on your screen settings and lighting conditions.

What materials are your products made from?
Our Tops, Shorts, and Skirts are made from high-quality materials such as cotton, polyester blends, and sustainable fabrics. Specific material information is listed on each product page.

Customer Support

How can I contact you?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days.

Do you have a physical store?
KiraAro is an online-only store, allowing us to offer you the best prices and a wide selection of styles.